Refund policy

At Make It Personal by Mrs Myers, all of our items are custom-made, including embroidered and printed personalised goods. As each product is created specifically for you, we have the following returns policy in place:

 

Personalised Items

Due to the bespoke nature of our products, we do not accept returns or offer refunds on personalised items unless:

 

- The item is faulty, or

- An error has been made on our part (e.g. incorrect personalisation not matching your order)

 

Customer Responsibility

Please ensure that all spelling, names, dates, and details are entered correctly at the time of ordering. We will personalise your item exactly as submitted and cannot be held responsible for customer errors.

 

Faulty or Incorrect Items

If your item arrives faulty or does not match your order, please contact us within 48 hours of delivery with clear photos and details of the issue. We will work with you to resolve the matter promptly, including offering a replacement or refund where appropriate.

 

Non-Returnable Items

Unless faulty or incorrect, personalised goods cannot be returned or exchanged.

 

Contact Us

If you have any concerns regarding your order, please get in touch and we will be happy to help.

 

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